Terms of Service

These Terms of Service ("Terms") are an agreement between you and PT Kreasi Untuk Indonesia ("KUYY", "we", "us"), a company based in Jakarta, Indonesia, which operates the KUYY app, the kuyy.app and kuyy.id websites, the KUYY mini app inside partner apps, and related services (the "Service"). By creating an account or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. DEFINITIONS

• "Activity" means a class, training session, competition, meetup, or other event opened for registration through the Service.
• "Host" means a user who creates and runs Activities, including the staff and branches they add.
• "Participant" means a user who registers, or is registered, for an Activity.
• "Pass" means a membership pass, credit pass, or voucher issued by a Host that a Participant can use to pay for that Host's Activities.
• "Credits" means the value in a credit pass, valid only with the issuing Host and its permitted branches, and not redeemable for cash.
• "KUYY Balance" means the wallet in your account, funded by earnings (Hosts), top-ups, cashback, and refunds (Participants), usable to pay within the Service and withdrawable to a bank account.
• "KUYY Plan" means the Free, Premium, and Business plans that determine the features available to a Host.
• "Admin Fee" means the fee charged on payment transactions through the Service, described in Section 6.

2. ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old and legally capable of entering into a contract to create an account. You may register other people, including minors under your guardianship, as Participants from your account; in that case you are responsible for them and for the accuracy of the details you provide.

You sign in with an OTP code sent to your email, a Google account, or an Apple account, and verify your mobile number with an OTP code sent over WhatsApp. You are responsible for keeping your OTP codes, KUYY Balance PIN, and device secure, and for everything done from your account. Contact us immediately if you suspect someone else has accessed your account.

One person may hold only one personal account. Hosts on the Business plan can give staff access through the Staff feature and manage branch accounts; actions by staff and branches are treated as the Host's actions. You may not create a new account to get around the closure of a previous one.

You can delete your account at any time from the app. Deletion takes effect immediately and cannot be undone. Withdraw your KUYY Balance, finish any Activities in progress, and cancel subscriptions managed by the App Store or Google Play before deleting your account; deleting the account does not cancel a subscription managed by an app store.

3. KUYY AS A PLATFORM

KUYY provides the means for Hosts to offer Activities and for Participants to find, register for, and pay for them. The agreement to run an Activity is between the Host and the Participant. KUYY is not the organizer of any Activity, not a travel agent, not the Host's employer, and does not guarantee the quality, safety, legality, or delivery of any Activity.

We do not run background checks on Hosts or Participants. Take care when interacting with other users, especially when meeting in person. Do not send money to other users outside the Service, except on-the-spot payments that a Host records as payments outside KUYY.

We may, but are not obliged to, moderate Activities and content, hold payouts, and close accounts that we believe violate these Terms or the law.

4. TERMS FOR PARTICIPANTS

Registration

Registration is confirmed once payment is received, or immediately for free Activities. If the Host enables Request to Join, your registration waits for the Host's approval and payment is made only after approval. If an Activity is full and the Host enables the Waitlist, you can join the queue; when your turn comes you are notified and the spot is held for about 20 minutes for payment, after which it is released to the next person.

You must complete the registration form and sign any waiver the Host requires truthfully. The content of a waiver is set by the Host and binds you and the Host.

Every confirmed Participant receives an e-ticket with a QR code. Check-in is possible from 2 hours before the Activity starts until it ends. E-tickets are personal; you can send your spot to someone else through the Send Spot feature while the Host keeps it enabled and the Activity has not started.

Prices, Admin Fee, and payment

Prices are set by the Host. Before you confirm, the payment page shows the price breakdown, add-ons, Pass or voucher deductions, the Admin Fee, and the total due. The Admin Fee is described in Section 6 and may be covered by the Host if the Host enables that option.

Payments are processed by licensed payment partners (Section 6). Payments not completed within the displayed time limit are cancelled automatically and the spot is released.

Leaving, cancellation, and refunds

• You can leave an Activity while it is still scheduled. If payment is not yet complete, the transaction is cancelled. If it is already paid, leaving the Activity does not automatically produce a refund; the refund policy is set by the Host for its Activity, and you can request one from the Host through chat. The Host may refund to your KUYY Balance (in full or in part), issue a Reschedule Voucher, or decline a refund according to its policy.
• If the Host removes you or cancels the Activity, the Host chooses the form of refund for all Participants: to KUYY Balance, a Reschedule Voucher, or no refund. You are told which form was chosen.
• If an Activity is cancelled automatically because it did not reach the minimum number of Participants set by the Host, you receive a Reschedule Voucher worth the price you paid.
• The Admin Fee is not returned in any form of refund, because it has been paid to the payment partner.
• Payments made outside KUYY (cash on the spot, recorded by the Host) cannot be refunded through the Service; the Host returns them to you directly.
• Refunds to KUYY Balance can be spent again or withdrawn to a bank account under Section 7.

The above does not reduce your rights under the Consumer Protection Law or other mandatory law. If a Host fails to deliver an Activity as promised and does not resolve your complaint, report it to us through the Report feature or the kuyy_official chat; we may hold the Host's payout while the report is handled.

Rescheduling

If the Host enables Rescheduling, you can move from one paid Activity to another Activity by the same Host without a cash refund: you leave the original Activity and receive a Reschedule Voucher worth the original price. Once per Activity; the voucher is valid only for the same Host, until its expiry date (30 days by default), and cannot be combined with other promotions.

Passes, Credits, and Pass subscriptions

Passes are issued by Hosts and are subject to the limits the Host sets: Activities, tags, branches, validity period, and manner of use. Passes and Credits cannot be cashed out, withdrawn, or moved to another account, and expire at the end of their validity. Buying a credit pass again adds Credits and restarts the validity period from the latest purchase.

If a Host makes a Pass a subscription, you are billed automatically each period set by the Host from your KUYY Balance or your chosen payment method, and new Passes or Credits are added to your account; unused remainder carries over to the next period while the subscription is active. Each billing carries the Admin Fee. You can cancel at any time from the Subscriptions page; the subscription stops renewing and remains valid until the end of the paid period, with no refund for the current period. If billing fails, the subscription is suspended until payment succeeds.

Passes are the Host's product. If a Host stops operating, closes its account, or changes its Activities, KUYY is not liable to replace the value of a Pass; your claim is against the Host, and we help where we can under Section 3.

Children as Participants

If you register a child, you warrant that you are their parent or guardian, and you consent to the processing of the child's data as described in the Privacy Policy. Documents a Host sends for the child (report cards, certificates) are delivered to your account.

5. TERMS FOR HOSTS

Host obligations

As a Host, you warrant that:

• The Activity information (title, description, price, schedule, location, capacity, requirements) is accurate and not misleading, and you deliver the Activity as promised.
• You hold the rights, permits, licences, and insurance needed to run the Activity, including venue permits and instructor qualifications where the law requires them.
• You are responsible for Participants' safety during the Activity and for the Activity's compliance with applicable law.
• The registration forms and waivers you create ask only for what is relevant, and you treat Participant data, including children's data, in line with the Privacy Policy and personal data protection law. You may not use Participant data for purposes beyond running the Activity without their consent.
• You set and apply a reasonable refund policy for your Activities, respond to Participants' requests, and directly return money you received outside KUYY where needed.
• You are responsible for all taxes arising from your income. Taxes may apply to your earnings or transactions depending on the applicable jurisdiction. Where the law requires KUYY to withhold, collect or report a tax, KUYY may do so, and the amount credited to your KUYY Balance may reflect it.

Payments, payouts, and Admin Fee

Participant payments are received through licensed payment partners and passed to your KUYY Balance. When they arrive depends on your KUYY Plan: about 3 hours after the Activity ends on the Free plan, and as soon as the Participant pays on the Premium and Business plans. Pass sales arrive about 24 hours after purchase.

The Admin Fee is paid by the Participant on top of the price you set, unless you enable Host Covers Admin Fee; in that case the Participant pays exactly your price and the Admin Fee is deducted from your earnings when they reach your Balance. This setting applies to Activities created after it is enabled.

We may hold the payout for an Activity while a report about it is being handled, while the Group Discount feature is active and cashback has not yet been calculated, or if we suspect fraud, and we may reverse earnings from transactions that are cancelled, refunded, or charged back.

Cancellation by a Host

You can cancel an Activity while it is still scheduled and must choose a form of refund for all Participants. Repeated cancellations without reasonable grounds, or a "no refund" choice that unfairly harms Participants, may lead to account suspension. If you enable Auto-Cancel, an Activity that does not reach the minimum number at check time is cancelled and Participants receive a Reschedule Voucher.

On-the-spot registration and payments outside KUYY

You can register walk-in Participants and take their payment through a KUYY QR code. Hosts on the Business plan can also record payments received outside KUYY. Records of payments outside KUYY appear in your reports but never enter your KUYY Balance, cannot be withdrawn, and cannot be refunded through the Service. Such records can be created or voided until 24 hours after the Activity ends; after that they are locked. You are responsible for the accuracy of those records and for any tax obligations arising from them.

Staff, branches, and the Website Builder

You are responsible for the actions of the staff and branches you add, including Balance withdrawals by staff with the Manager role. Sites you build with the Website Builder are subject to these Terms; you are responsible for their content, for any domain you connect, and for any third-party analytics tools you install on them. We strip custom HTML blocks of harmful scripts and may take down sites that violate these Terms.

Documents for Participants

Hosts on the Business plan can send personal documents (report cards, certificates, files) to Participants who have attended your Activities or hold your Pass. You warrant that each document belongs to the intended Participant and contains no one else's data. Documents remain stored until you delete them.

Connected AI apps

The owner of a Host account on the Business plan can connect an AI app (ChatGPT or Claude) to their KUYY account so the app can read their business data: sales, earnings, Activities, Participants' names and booking status, Balance and withdrawals, staff, Passes, vouchers, and flash sales. A connected app can only read; it cannot change, cancel, pay for, or withdraw anything. By connecting one, you instruct us to share that data with the AI app's provider, which processes it under its own terms; you are responsible for that decision and for how you use the app's answers, which can be wrong. We may stop AI app access to any account, or to all accounts, at any time, for example for security or in case of misuse. You can disconnect an app at any time in Settings > AI assistant.

6. ADMIN FEE AND PAYMENT PARTNERS

The Admin Fee depends on the payment method you choose (bank transfer, virtual account, QRIS, e-wallet, or credit card) and may be a fixed amount, a percentage, or a combination of both. Paying in full with KUYY Balance carries no Admin Fee. If the Host enables invoice delivery by WhatsApp, an additional fee applies per successful transaction. The Admin Fee and any other charges are always itemized on the payment page before you confirm, and the current rates are explained on the Help (FAQ) page. We may change the rates with at least 30 days' notice through the Service.

Payments are processed by licensed partners including Xendit, Midtrans, Bank Central Asia (including blu), Bank Mandiri, and GoPay, plus Apple and Google for KUYY Plan subscriptions through the app stores. We do not store your card number or e-wallet credentials. If you file a chargeback or payment reversal that we reasonably consider unfounded, we may reverse the related earnings, re-bill, and suspend your account.

7. KUYY BALANCE AND WITHDRAWALS

KUYY Balance is not a bank deposit, earns no interest, and is not guaranteed by the Indonesia Deposit Insurance Corporation (LPS). Balance can be used to pay for Activities and Passes within the Service and can be withdrawn to a bank account in your own name.

Withdrawals are subject to a minimum amount and a per-withdrawal fee shown before you confirm, deducted from the amount withdrawn, confirmed with your PIN, and processed automatically. Daily withdrawal limits follow your KUYY Plan: Rp10,000,000 (Free), Rp30,000,000 (Premium), Rp100,000,000 (Business); the count resets at midnight Jakarta time. Only one withdrawal can be in progress at a time. Funds reach your account within 3 working days; for BCA and blu accounts usually immediately. Account numbers are checked with the bank before funds are sent; you are responsible for the accuracy of the destination accounts you save.

We may delay or refuse a withdrawal if we suspect fraud, if a report is being handled, if required by law or a request from an authority, or if the Balance comes from a cancelled or reversed transaction. Balance arising from a system error or a reversed transaction may be corrected by us.

8. KUYY PLANS (FREE, PREMIUM, BUSINESS)

The features of each KUYY Plan are described in the Service and may be added to or changed by us; changes that reduce the features of a paid plan apply from the next period after at least 30 days' notice.

Premium and Business subscriptions are bought through the App Store, Google Play, or direct payment on the web, and renew automatically each period until you cancel. The free Premium trial lasts 7 days, once per account; after the trial, the subscription is billed automatically unless cancelled before the trial ends. Business has no trial.

Cancellation: for subscriptions through the App Store or Google Play, cancel from the subscription settings of that store; for direct payment, from the subscription page on the web. After cancellation, features stay active until the end of the paid period.

Refunds: subscriptions bought through the App Store or Google Play are subject to that store's refund policy. For direct payments to KUYY, the current period's fee is not refunded, unless we grant an exception on a request made within 14 days of billing or where the law requires.

When a subscription ends, paid plan features stop and Free plan limits apply again. Data already created with paid features (recurring Activities, seating plans, documents, sites) remains stored; some of it can no longer be edited or newly created until you subscribe again.

9. CONTENT AND INTELLECTUAL PROPERTY

You keep ownership of the content you upload (photos, descriptions, moments, messages, site content). By uploading it, you grant KUYY a non-exclusive, royalty-free, worldwide licence, sublicensable to our service providers, to store, display, copy, resize, and distribute that content to the extent needed to run, promote, and develop the Service, including showing your Activities in search results and public pages. The licence ends when you delete the content, except for copies already shared with other users, reasonable backups, and uses we must retain by law.

You warrant that you hold the rights to the content you upload, including permission from people who appear in photos or videos, and the permission of a parent or guardian for photos or videos of children. We may remove content that violates these Terms or the law.

The Service, the KUYY brand, its designs, and its software belong to KUYY and its licensors. We grant you a limited, personal, non-transferable, revocable licence to use the Service in line with these Terms.

If you believe content on the Service infringes your copyright, send a notice to hello@kuyy.app identifying the work, the location of the allegedly infringing material, your contact details, and a statement that you own the rights or are authorized to act for the owner. We act under the Indonesian Copyright Law and may close the accounts of repeat infringers.

10. PROHIBITED USE

You may not:

• Use the Service for Activities or purposes that break the law, including gambling, sexual content, violence, fraud, pyramid schemes, or the sale of prohibited goods and services.
• Post, share, request, or facilitate child sexual abuse and exploitation (CSAE) in any form, including child sexual abuse material (CSAM), grooming, or sextortion. Our Child Safety Standards explain what this covers, how to report it, and what we do: we remove it, close the accounts involved, and report it to the authorities.
• Mislead other users, impersonate any person or entity, or give false information about yourself or your Activity.
• Harass, intimidate, discriminate against, or spread hate speech about other users.
• Collect other users' data beyond what an Activity needs, send spam, or contact Participants for purposes they have not agreed to.
• Divert payment for an Activity listed on KUYY outside the Service to avoid the Admin Fee or other obligations, except through the provided feature for recording payments outside KUYY.
• Access the Service by automated means (bots, scrapers, crawlers), reverse engineer, disrupt, or test the security of the Service without our written permission.
• Use the Service's API or data to build a competing product without our written permission.
• Upload malicious code, tamper with QR codes or e-tickets, or falsify payments, check-ins, or records of payments outside KUYY.

11. SUSPENSION, CLOSURE, AND CHANGES TO THE SERVICE

We may warn you, limit features, hold payouts, or close your account if we reasonably believe you have violated these Terms or the law, with notice and reasons, unless notice is prohibited by law or could endanger other users or the Service. You can object through hello@kuyy.app. If an account is closed for a violation, legitimate KUYY Balance remains withdrawable once your obligations (including refunds to Participants and transaction reversals) are settled, unless a hold is required by law.

We may change, add, or discontinue features of the Service. For changes that materially reduce your rights or discontinue the Service, we give at least 30 days' notice, except in a security or legal emergency. We are not liable for temporary interruptions, maintenance, or events beyond our reasonable control.

We may change these Terms. The latest version is always available at kuyy.app/about/policy with its effective date. For material changes, we notify you by email or a notice in the Service at least 7 days before they take effect (30 days for fee changes). Continuing to use the Service after the effective date means you accept the changes; if you do not agree, stop using the Service and delete your account before that date.

12. DISCLAIMER AND LIMITATION OF LIABILITY

The Service is provided as is. To the extent permitted by applicable law, we do not warrant that the Service will be uninterrupted or error-free, and we do not warrant the quality, safety, or delivery of Activities run by Hosts, because Activities are the Host's responsibility.

To the extent permitted by applicable law: (a) we are not liable for indirect loss, loss of profit, or loss of data arising from use of the Service; (b) we are not liable for injury, loss, or damage occurring during an Activity, which is the Host's responsibility; and (c) our total liability to you for all claims relating to the Service in any 12-month period is limited to the Admin Fees and subscription fees you paid to KUYY in that period.

These limits do not apply to liability that cannot be limited by law, including liability arising from our intent or gross negligence, and do not reduce your rights as a consumer under Indonesian Law No. 8 of 1999 on Consumer Protection or other mandatory law. Our obligation as an electronic system operator to return funds we received for transactions that were not delivered remains as provided by law.

13. INDEMNITY

To the extent permitted by law, you agree to indemnify KUYY, its affiliates, directors, employees, and partners against third-party claims, losses, and reasonable costs (including legal fees) arising from your breach of these Terms, content you upload, Activities you run (if you are a Host), or your violation of the law or the rights of others.

14. GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the Republic of Indonesia.

Any dispute between you and KUYY is first addressed by good-faith negotiation through hello@kuyy.app within 30 days of the complaint being raised. If no agreement is reached, you as a consumer may seek resolution through the Consumer Dispute Settlement Body (BPSK) or another lawful alternative dispute resolution body, or bring a claim before the Central Jakarta District Court. We elect the Central Jakarta District Court as our legal domicile for claims we bring, without prejudice to your right to sue in the court of your place of residence where the law allows.

Disputes between a Host and a Participant about an Activity are resolved between them; we may assist by providing transaction records and holding payouts while a report is handled, but we are not a party to such disputes.

If you use the Service from outside Indonesia, these Terms remain governed by Indonesian law, but nothing in them reduces the rights given to you by mandatory consumer protection law where you live. You are responsible for complying with local law when using the Service.

15. OTHER TERMS

These Terms, together with the Privacy Policy, the KUYY Plan terms shown at purchase, and the refund policy a Host sets for its Activity, form the entire agreement between you and KUYY about the Service. If any provision is held invalid, the rest remains in force. Our not enforcing a right does not waive it.

You may not transfer your account or your rights under these Terms. We may assign these Terms to an affiliate or to a party that takes over our business, with notice to you. These Terms create no partnership, agency, or employment relationship between you and KUYY, except that KUYY receives Participant payments through payment partners for onward transfer to Hosts.

These Terms are made in Indonesian and English. If the two versions differ, the Indonesian version prevails, in line with Indonesian Law No. 24 of 2009.

Questions about these Terms can be sent to hello@kuyy.app or to PT Kreasi Untuk Indonesia, Gedung Menara Olahraga Senayan (MOS), 11th floor FX Office Tower, Jl. Jenderal Sudirman, Gelora, Tanah Abang, Central Jakarta, DKI Jakarta 10270.