Question 1

How do I create an activity on KUYY?

Accepted Answer

Open Host Center and select Create Activity. Fill in the name, description, location, date & time, capacity, and price (leave blank for a free activity).

Advanced Settings such as host approval, waitlist, auto-cancel, and the registration form can be set before you publish. Make sure your phone number is verified first, since this verification is required to create an activity.

Question 2

What's the difference between Public, Followers-only, and Invite-only activities?

Accepted Answer

Public activities appear on the Explore page, in search, and in the timeline for all users. Followers-only activities appear only in your followers' timelines. Invite-only activities don't appear anywhere and can only be accessed via an invite link or code.

If no privacy type is selected, new activities default to Followers-only.

Question 3

What's special about Invite-only activities?

Accepted Answer

For Invite-only activities, participants can pay directly without waiting for approval, and no notification is sent to your followers. These activities are completely hidden from search and the timeline. If you change an activity to Invite-only, direct payment turns on automatically. Changing it back to Public/Followers-only turns that direct payment off.

Question 4

Can I create recurring activities?

Accepted Answer

Yes. Choose a daily pattern (the same hour every day) or a weekly pattern (pick specific days along with their times). The system automatically creates several activities ahead, and each one stays linked to its parent schedule. When you change the schedule, you can apply it to a single activity only or to the entire series. If you're inactive for 21 days or more, the Recurring Schedule is automatically stopped.

Question 5

What do tags and categories do for my activity?

Accepted Answer

Categories are what help your activity get discovered. The system works them out automatically from your activity name, description, and your profile, and you can add them manually. Explore and recommendations run on categories, location, and time. Tags are free text with no limit, but they do not work the way most hosts assume: tags do NOT affect Explore or search. Adding more tags will not help new people find your activity. Tags do three things: they show as labels on the activity card, they decide which passes can be used on the activity, and they filter the activity list inside your own host page. The pass rule works both ways and often confuses people: a tagged pass only works on activities sharing that tag, AND an untagged pass only works on activities that have no tags. So adding a tag to an activity stops plain passes from working on it. Search matches the activity name and location only, not tags, not the description. So put your important keywords in the activity title.

Question 6

Can I edit an activity after it's published?

Accepted Answer

Most settings can be changed anytime from the Edit Activity page, including while the activity is in progress. Exception: if you've already set a final price (full house) or enabled the Group Discount, the activity's starting price and capacity are locked to keep the calculations accurate.

Question 7

Is the registration deadline safe to use on recurring activities?

Accepted Answer

For now, better not. The deadline is stored as one fixed date, and every new occurrence the system generates copies that exact date. It does not shift it along with the occurrence's own date. As a result, later occurrences are created with registration already closed. Turn the deadline off on recurring activities, or fix the date one occurrence at a time from Edit Activity.

Question 8

What's the difference between the Free, Premium, and Business plans?

Accepted Answer

The Free plan already lets you create activities, take payments, and use the waitlist, join approval, add-ons, check-in, and activity group chat. Premium adds recurring schedules, seating plans, credit passes, pass subscriptions, chat channels, and announcements to all participants.

Business includes everything in Premium plus Staff & Payroll and advanced analytics. The pass and voucher-code caps also go up: 5 of each on Free, 10 on Premium, and unlimited on Business.

The daily withdrawal cap differs too: Rp10.000.000 on Free, Rp30.000.000 on Premium, and Rp100.000.000 on Business.

Question 9

Which activity-setup features require Premium?

Accepted Answer

Only two are genuinely locked when you create an activity: recurring schedules and the seating plan. Everything else is free, including the registration deadline, waitlist, join approval, capacity, add-ons, group discounts, check-in methods, auto-cancel, and rescheduling. In the app, the image question type in the registration form is also marked Premium. If you're not subscribed, the two locked features reject the request with a message saying the feature is for premium subscribers only.

Question 10

What size and format can an activity photo be?

Accepted Answer

Use JPG, PNG, or WEBP. The web dashboard caps each image at 5 MB; the app has no size cap because photos are compressed before they are sent. An activity has one cover photo. The app gives you a 2:1 crop step, the web does not, so prepare a 2:1 image before uploading. The same limits and formats apply to add-on images and the seating plan image.

Question 11

If someone registers for several people, how many times is the form filled in?

Accepted Answer

By default, one form per person. If someone registers for 5 people they must submit 5 sets of answers. If the number of sets is short, the registration is rejected.

If you only need the booker's details, turn on "Data for one person only" in the registration form settings. The booker then fills in a single form no matter how many people they are registering.

Choose based on what you need: turn it on if one contact per booking is enough, leave it off if you genuinely need each participant's details (for a waiver, shirt sizes, or emergency contacts, for example).

Question 12

Why does my activity appear under a category I didn't pick?

Accepted Answer

Your chosen category is not removed. The system adds others alongside it. Each time the activity is saved it also infers categories from the activity name, description, your username and your profile name, then merges those with your pick. So if an odd category shows up, it is usually a word in your title, description, or even your account name being read as another category. Making the title and description clearer reduces this. One exception: if your account's category is set to "service", your activity uses only that category and your choice in the form is ignored.

Question 13

Why can't I change the maximum number of participants?

Accepted Answer

There are two reasons. First, once you have set a Full House price (Group Discount), the price and the maximum participants are locked. Your change is silently reverted to the old value with no error message. The lock lifts again if you enable the Referral or Affiliate programme, which clears the Full House price. Second, the maximum cannot be lowered below the number of people who have already joined. If 12 people are in and you enter 10, the system quietly puts it back to 12. If you have not set a Full House price, the cap can still be changed at any time, as long as it is not lower than the current participant count.

Question 14

What happens if I turn off Request to Join on a running activity?

Accepted Answer

Be careful with this one: turning off Request to Join REMOVES every request still waiting for approval, all at once. People queued for your decision are dropped from the list. They are not approved automatically. If you want to accept them, approve the pending requests first, then turn the feature off. If your activity also has a Waitlist queue, those people are removed too. Both are stored with the same status. Also note that Request to Join and Waitlist cannot both be active. You can only use one of them.

Question 15

Why can't I add a seating plan to an activity I already created?

Accepted Answer

A seating plan can only be attached when the activity is first created. After the activity is saved, an existing seating plan can be replaced, but an activity created without one cannot have it added later. If you need a seating plan, recreate the activity with the plan from the start. This feature requires KUYY Premium. If you need a new activity with the same layout, duplicate the old one. Duplicating copies the seating plan along with its add-ons and form questions.

Question 16

How does Auto Cancel work, and does the host count towards the minimum?

Accepted Answer

Auto Cancel cancels the activity by itself if the participant count has not reached your minimum by the cutoff time. The cutoff counts backwards from the activity's start time. Yes, you are counted. But what is counted is booked SLOTS, not people. One participant booking for 3 people counts as 3. So a minimum of 4 is met by you plus 3 booked slots, even if those slots come from a single person. When an activity is auto-cancelled, participants are notified and their payments are processed back. You also get a notification that your activity was cancelled for not reaching the minimum. The minimum and cutoff values are only stored while the toggle is on. If you switch it off and on again, fill both in again.

Question 17

Why do I get "contains restricted words" when the text looks perfectly normal?

Accepted Answer

Titles and descriptions are screened automatically to prevent fraud. This check runs every time you create AND edit an activity, which is why an older activity that has been live for a while can suddenly be rejected when you edit it.

Three things trigger it most often: naming a bank or financial institution, using wording around account recovery or account blocking, and including a contact number alongside phrasing that sounds like an official support service.

What you can do: write the title and description plainly about your activity, without naming banks or giving payment instructions. Payments are handled by KUYY, so there is no need to cover them in the activity description.

If you do need to include a contact, write it as an ordinary contact. Avoid presenting it as an official help service.

We deliberately don't publish the list of screened terms, so that fraudsters can't probe for gaps. Check the description too, not just the title. Both are screened. If you're confident your activity is legitimate but it keeps being rejected, contact support with the title and description.

Question 18

Can I host activities under a community or club name instead of my personal name?

Accepted Answer

There is no separate community account type yet, and no conversion flow from a personal account into a club account. The organiser name shown on an activity comes straight from the profile name of the account that created it. So the way to do this is to change that account's profile name to your community name, via Settings → Edit Profile (name 3–50 characters, username 5–30 characters). Many hosts use one dedicated account for their community, kept separate from their personal account.

Question 19

Why isn't my activity showing up in Explore?

Accepted Answer

Several conditions must all be met at once. Check each of the following.

The activity's visibility must be Public. Followers-only and Invite-only activities never appear in Explore.

Its status must be scheduled and its start time must still be in the future. Drafts, cancelled activities, and activities that have already passed are not shown.

Activities that are full still appear, but are sorted to the bottom. On the web version of Explore, full activities are hidden entirely.

For recurring activities, only the earliest occurrence is shown as the representative. Later sessions do not appear separately. That is normal, not a fault.

Explore shows activities near the viewer, and the radius varies by screen and sort order. Typically tens of kilometres. If your activity's location is wrong or could not be recognised, the system places it at a default point, leaving it far from potential participants even when everything else is correct. Make sure the location is actually found when you pick it.

Finally, the host account must be active. If the account has a problem, none of its activities appear in Explore.

Question 20

What is the Request to Join feature (host approval)?

Accepted Answer

When it's on, participants have to submit a request and you approve or decline it. The activity button changes to "Request to Join".

For paid activities, participants you approve have 24 hours to pay and receive a reminder email. For free activities, they're confirmed right away.

Question 21

Can I turn on approval and waitlist at the same time?

Accepted Answer

No. Request to Join and Waitlist can't be active at the same time, so you can only choose one for a given activity. The system will reject it if you try to enable both.

Question 22

How does the Waitlist work?

Accepted Answer

When an activity is full and the waitlist is on, new participants automatically join the queue with a sequence number, and the capacity is never exceeded. For now the system only handles the queue. There's no automatic call-up from the waitlist when a spot opens up.

Question 23

What is Group Join and the minimum number of participants?

Accepted Answer

Group Join determines whether participants can bring friends in a single registration (on by default). When it's off, the number of people is locked to the minimum you set. The minimum per booking (1 by default) determines how many people must be registered at once. They're two different settings and can be combined.

Question 24

How do I create a registration form?

Accepted Answer

The form is made up of default questions (name, email, phone) and additional questions you create: text, number, date, dropdown choices, gender, even image upload. You can set the validation rules for each question (text length, number range, date range) and choose whether only the main registrant fills it out or every friend does too.

Question 25

What is the maximum capacity and how are spots counted?

Accepted Answer

The default capacity is 10 and you set it when creating the activity. Capacity is counted per person booked, so one registration for 5 people uses up 5 spots at once. If you set the minimum per booking too high (equal to or exceeding the capacity), the app automatically lowers it to one below the capacity.

Question 26

Can I close registration early, before the activity starts?

Accepted Answer

Yes, and it is free for every host. This is not a Premium feature. In the app, open Advanced date settings, turn on "Registration deadline", then fill in Close Date and Close Time.

On the web dashboard, open the Date and Time section, click More Settings, then turn on "Registration Deadline" inside Date and Time Settings. You can switch the deadline on or off at any time from Edit Activity.

Question 27

Is the registration deadline a fixed date, or a rule like "always one day before"?

Accepted Answer

A fixed date. What you save is one specific date and time, not a relative rule such as "always one day before" or "2 hours before the start". The time follows the activity's timezone, not the timezone of the participant's phone or computer. When you first switch the toggle on, the app prefills it with the activity's end time, while the web dashboard prefills 1 hour before the start. Those two defaults are different, so always check the date and time before saving.

Question 28

Once the registration deadline has passed, who can still get into my activity?

Accepted Answer

New registrations are rejected, including on-the-spot sales at the venue. They run through the same join path, so they are closed too, as is any offline on-the-spot queue that only syncs after the deadline. Three routes can still add participants: approving someone from the Waitlist or from Request to Join, a participant accepting a Send Spot transfer from a friend (still possible until the activity starts), and importing participants via CSV. Use one of those if you need to add someone at the last minute.

Question 29

How do I manage activity participants?

Accepted Answer

On the manage participants page, you can see the full list of participants along with their payment and check-in status, names, and registration numbers. You can also remove specific participants and choose how each of them gets refunded.

Question 30

Can I hide the participant list?

Accepted Answer

Yes. Turn on "Hide Participants" so only you can see the full list; other participants can't see who is attending or other participants' profile photos. This feature is off by default, and you can change it anytime, whether the activity is a draft, scheduled, or ongoing.

Question 31

How do I control who can chat in an activity?

Accepted Answer

Using the settings button on the activity's chat page, you can restrict chat to hosts only, or open it up so participants can join the conversation. This setting is separate from the Hide Participants feature, so you can combine them however you like.

Question 32

What is Send/Transfer Spot?

Accepted Answer

This feature (on by default) lets participants send their spot to someone else via chat before the activity starts. You can turn it off in Advanced Settings. As a host, you can always invite new participants with a spot at no extra payment from the recipient, even when participant spot transfers are turned off.

Question 33

How do I remove a participant from an activity?

Accepted Answer

In the participant list, remove a participant and choose how to refund them: to balance, as a pass, no refund, or an amount you set yourself. The removed participant will receive a notification and is automatically removed from the activity's group chat.

Question 34

How do I download my activity's participant list?

Accepted Answer

Open your activity and choose View Form (web) or View Form Responses (app), then tap Download CSV. It's free for every host, not a Premium feature.

Each participant is one row: username, every form answer, status, transaction value, host income, join date, pass, add-ons, refunds and registration number, closed by a Summary Total row. In the app the file goes out through your phone's share sheet rather than into a downloads folder.

Question 35

What's the difference between Download CSV on an activity and the monthly Participant report?

Accepted Answer

Download CSV on the form page covers one activity's participants and is open to every host. The Participant report recaps all your participants for a single month: contact details, number of joins, net spend, and passes still active. The monthly report needs Premium. On the web it's on the Participants page under Download Report and arrives as an Excel file; in the app it's under Analytics → Reports and arrives as a CSV.

Question 36

Can I add a co-host or someone else to help manage my activity?

Accepted Answer

There's no per-activity co-host role. An activity always has exactly one host. What exists is Staff, and it applies to your whole account rather than to a single activity.

Invite someone from the Staff page as the Admin type with the role Front Desk, Admin or Manager. The invitation is emailed to them; once they sign in with that same email and accept it, they can manage your account within that role. Staff is a Business feature.

Question 37

What can Front Desk, Admin and Manager each do?

Accepted Answer

Front Desk: check participants in and answer chat. Admin: all of that plus creating and managing activities. Manager: all of that plus withdrawing your balance. KUYY shows this same access-by-role table while you pick the role. The Instructor type is different: its role is free text, no invitation is sent, and it exists only to assign someone to an activity and work out their fee. Only Instructors can be assigned to an activity.

Question 38

How do I view registration form answers, including photo answers?

Accepted Answer

From the app: open the activity, then choose View Form Responses. Photo answers appear as images you can tap to enlarge and download, including an option to download all images at once. From the web: open the activity, click the "..." menu, then choose View Form. Photos display properly there, with an option to download them all at once. If you open the answers from the schedule panel in the dashboard and see a long "/api/storage/..." link instead of the image, use one of the two ways above. That link cannot be opened directly in a browser because it requires authentication. The CSV file you download always contains the raw link rather than the image itself. To see the photo, use the view in the app or on the activity page.

Question 39

Can I change or delete form questions after people have registered?

Accepted Answer

Adding new questions is safe at any time. Participants who registered earlier will simply be blank in the new question's column. DO NOT delete a saved question, even though a delete button exists. The question is not truly removed on the server, and deleting one from the MIDDLE of the list shifts the questions after it, which can move older participants' answers under the wrong question. If people have already registered, leave old questions in place. You can change a question's wording, but be careful: existing answers stay attached to that question and will appear under the new heading. If you change its meaning, your export becomes misleading. It is safer to add a new question. A question's type cannot be changed once saved either.

Question 40

A participant filled the form in wrong. Can they fix it?

Accepted Answer

Not yet. Participants have no way to reopen and change answers they have submitted, and registering again does not bring the form back. If something needs correcting, ask the participant to tell you directly as the host, and record the change yourself. A note for group bookings: if the same person books a second time for that activity, the form is not asked again. So companion details for the second booking are not collected.

Question 41

What is a Waiver and where can I see who has signed it?

Accepted Answer

A waiver is a liability statement participants accept before joining. You set it once under Settings → Waiver and it applies to every activity you host. It is not configured per activity. Participants sign it after completing the registration form and before payment, on a signature screen. It is signed once per host. BUT every time you edit the waiver's content, everyone is asked to sign again. There is currently no page listing who has signed, and no button inside the product to download a signed document. If you need one, contact support. It can still be produced. For on-the-spot (OTS) registration, the waiver appears if you use the web dashboard, but not in the app.

Question 42

What is the send-invoice-by-WhatsApp option, and what does it cost?

Accepted Answer

Invoices are always sent by email. The "Send invoice to participant" option on the activity form adds delivery over WhatsApp as well. It costs Rp1,500 and is paid by the PARTICIPANT, not by you as the host. It appears as an "Invoice Fee - WhatsApp" line on the participant's bill, once per successful transaction. The option is switched off automatically for free activities, since there is no transaction to charge it against. The participant also needs a phone number on their account. If it is empty, no WhatsApp is sent and the invoice still goes out by email as usual. Besides invoices, WhatsApp is also used to tell participants when an activity is cancelled and when a participant is removed from an activity. Activity reminders and announcements are not sent over WhatsApp.

Question 43

When do participants get a reminder before the activity?

Accepted Answer

There are two automatic reminders, and their timing is fixed by the system. Hosts cannot change it. 24 hours before the start: participants get a phone notification and a reminder email. 30 minutes before the start: participants get a phone notification only, reminding them to have their e-ticket ready. There are no reminders other than those two. If you want to reach participants at another time, use the Announcement feature in the activity chat. Worth noting: if you change the activity's time or location, participants only get a phone notification, no email and no WhatsApp. For important changes, send an Announcement as well so it is definitely seen.

Question 44

Can I add participants manually?

Accepted Answer

Yes, through Import Participants. Open your activity and choose Import Participants from the menu. Download the template from that page first, fill it in, then upload it back. The template's columns must match exactly, both in count and in name: Username, Email, then one column for each of your registration form questions, in order. If they do not match, the upload is rejected. Save it as CSV. Participants are matched by username first, then by email. If the email is not registered with KUYY yet, a guest account is created automatically for that person. So they do not need an account beforehand. For a participant bringing a group, list the same person on several rows, one per person. Import is available to hosts only, and cannot be used once the activity is full, cancelled, or finished. If you want to send a spot to one person who already has a KUYY account, use Send Spot. They will need to accept it.

Question 45

How do I delete an activity?

Accepted Answer

An activity can only be deleted after it has been cancelled or has finished. So if it is still scheduled, cancel it first. Cancelling is what notifies participants and processes refunds. In the activity menu the option reads Cancel Activity while the activity is live, then changes to Delete Activity once it has been cancelled or completed. A deleted activity disappears from all listings, but its transaction history is still kept in the system.

Question 46

What is a Chat Channel and how do I create one?

Accepted Answer

A Chat Channel is a broadcast channel to all your followers, a way to reach them all at once without creating groups one by one. This feature requires KUYY Premium. Create it from your own profile page, using the Create Chat Channel button. Each account can only have one channel, and its name is generated from your name and cannot be changed. When you create it, all of your current followers are added straight away. After that, anyone who follows you joins automatically and anyone who unfollows leaves automatically. There is no other way to join. The channel starts out as two-way. If you want to be the only one who can post, change it in the chat settings inside the channel.

Question 47

How do I set the price for an activity?

Accepted Answer

Set the price when you create the activity, or leave it empty for a free activity. If you enter a final price (full house), the price per participant drops automatically as more participants join, reaching the final price when it's full.

Once the final price is set, the starting price can no longer be changed. If the final price hasn't been set, the starting price can still be changed anytime.

Question 48

Which payment methods can I enable?

Accepted Answer

QRIS, bank transfer (BCA, Mandiri, BRI, BNI, CIMB, Permata), GoPay, OVO, Dana, ShopeePay, credit card, and Blu. You can choose which methods are active for your activity.

Question 49

How do I withdraw my balance to a bank account?

Accepted Answer

Open Settings, then Balance, and tap Withdraw. The button is disabled while your withdrawable balance is zero. If you have no account saved yet, add one first: pick the bank, enter the account number, tap Verify until the account holder's name appears, then Continue. That name comes from the bank, so if it looks wrong the number is wrong. On the withdrawal page enter an amount or tap withdraw everything, then choose the destination account. The breakdown is shown before you confirm: the amount, the admin fee, and the total that will be sent. Last, enter your 6-digit PIN. If you have never set one, a code is emailed to you first and you create the PIN after that. It then goes to processing, and the money arrives within 3 business days. A withdrawal in progress shows in the history on the Balance page.

Question 50

What are the withdrawal limits?

Accepted Answer

A minimum of Rp20.000 per withdrawal, with an admin fee of Rp2.500.

The upper limit is counted PER DAY rather than per withdrawal, and differs by plan: Rp10.000.000 on Free, Rp30.000.000 on Premium, and Rp100.000.000 on Business.

You can save up to 12 bank accounts, and the account number is verified first before the funds are disbursed.

Question 51

What are the balance limits and admin fees?

Accepted Answer

Top up your balance with a minimum of Rp100.000, and the maximum balance in your account is Rp10.000.000. The admin fee per transaction is Rp2.500, or Rp2.000 for payments via QRIS.

Question 52

How do I monitor participants' payment status?

Accepted Answer

In the participant list you can see each participant's status (awaiting payment, failed/canceled, or fully paid), complete with visual cues to make reporting easier.

Question 53

When does the money from participants land in my balance?

Accepted Answer

Participant payments don't become balance right away. An activity's takings move into your KUYY Balance about 3 hours after the activity ends. Before that they show up as Pending Balance on the Balance page and can't be withdrawn yet.

If you're on Premium, the money lands in your balance as soon as a participant finishes paying, without waiting for the activity to end. Payouts are also held for as long as there's an open report on that activity.

Question 54

How long does a withdrawal take to reach my bank account?

Accepted Answer

Up to 3 business days. It is processed automatically the moment you confirm with your PIN, with no manual approval step and no cut-off hour. For BCA and blu accounts the transfer is sent right then; other banks are forwarded to a payment partner and the status changes once they confirm. You can only have one withdrawal in progress at a time. If one is still processing, a new withdrawal is rejected until the previous one completes or fails.

Question 55

Is the withdrawal limit per withdrawal or per day?

Accepted Answer

Per day, not per transaction. The system adds up every withdrawal you make in a day and rejects the request if the total goes over the limit. The counter resets at midnight WIB. The daily limit is Rp10.000.000 on Free, Rp30.000.000 on Premium, and Rp100.000.000 on Business. The KUYY team can raise an individual account's limit in specific cases, so the figures above are the standard limits for your plan.

Question 56

If my activity is free, is anything still charged?

Accepted Answer

Nothing at all. An activity with no price never creates a transaction. Participants are registered straight away without going through a payment page, so there's no admin fee, no QRIS fee, and no deduction of any kind for you or for them.

One exception: if you add a paid add-on, the activity counts as paid. Participants who don't pick an add-on still join for free, but anyone who buys one pays the add-on price plus the admin fee like any other transaction.

Question 57

Does KUYY withhold tax or VAT from my earnings?

Accepted Answer

No. There is no tax, VAT, or income-tax withholding logic anywhere in KUYY. The only deduction from a participant's transaction is the admin fee, and the only deduction from a withdrawal is the Rp2.500 withdrawal admin fee. That means the figure that reaches your KUYY Balance is the full ticket price. If you need the numbers summarised for your bookkeeping, download the Balance Report from the Balance page.

Question 58

Is the admin fee deducted from me or paid by the participant?

Accepted Answer

The participant pays it. The admin fee is added on top of your ticket price at checkout, so you still receive the full ticket price and nothing is deducted from your earnings. The amount depends on the participant's payment method: Rp2.500 for bank transfer and virtual accounts, 0.7% + Rp1.000 for QRIS, and 2.22% + Rp1.000 for e-wallets when the total is above Rp200.000. Whatever the calculation, the minimum is always Rp2.500.

Question 59

How much is KUYY Premium, and is there a free trial?

Accepted Answer

The price is shown on the Premium page itself, since it differs between the monthly and annual plans and can change, so check there for the current figure. If you subscribe from the app, the payment is handled by the App Store or Google Play. Premium comes with a 7-day free trial that can only be used once per account. If you've already used it, your next subscription is billed straight away. The Business plan has no trial.

Question 60

How does the reschedule feature work?

Accepted Answer

This feature is for paid activities only. Enable it in Advanced Settings, then set the cutoff time (hours before the activity) and the voucher validity period (days, default 30). Participants who reschedule are automatically removed from the original activity and receive a Reschedule Voucher worth the original activity's price, to use on your other activities.

Question 61

What is Auto-Cancel?

Accepted Answer

The activity is automatically canceled if it hasn't reached the minimum number of participants by the cutoff time you set (default: minimum 2 people, 6 hours before the activity). You as the host are counted too.

The check runs only once, exactly at the cutoff time. For paid activities, participants' funds are refunded automatically (by default as a pass for another activity).

Question 62

How do I cancel an activity?

Accepted Answer

While the activity is still scheduled, cancel it and choose how to refund: to balance, as a pass, no refund, or an amount you set yourself. For recurring activities, you can cancel just this schedule or the entire series at once.

Question 63

What are the requirements to refund directly to a participant's balance?

Accepted Answer

Refunding directly to balance is only possible if you meet the requirements to withdraw funds early, for example your account is approved, the activity qualifies for direct payment, or you have a premium subscription. The system also checks that your balance is enough to cover the total refund before processing it.

Question 64

When is the refund processed after a cancellation?

Accepted Answer

For paid activities you choose to refund, refunds to all participants are processed automatically about 1 minute after cancellation. For free activities, there is no refund.

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